Work at the Chamber

Position
Job Title: Member Services and Workforce Development Manager
Hours: Full Time –Exempt
Reports to: CEO
Pay Range: $80,000 to $90,000 annual
Generous Benefits

Position summary
Under the direction of CEO, the Member Services and Workforce Development Manager is responsible for organizing and supporting membership services and membership sales and for directing the workforce development programs within the Chamber. Those programs include our Family Friendly Workplace Programs and the Mike Hauser Academy.

General duties
Provide support to the Chamber’s members and potential members, including but not limited to:

• Work with the CEO to develop an annual membership retention and recruitment plan
• In coordination with the CEO and Chamber’s leadership team, maintain relationships with Chamber members to ensure they understand the value of their membership
• Monitor perception of membership value by our members and our member’s evolving needs and priorities for investment
• Work with Marketing and Communications team to create/update necessary sales materials
• Serve as a Chamber representative at various events and activities throughout the community

Manage the Chamber’s First 5 Contract programs (Family Friendly Workplace Programs/ Employer Supported Child Care/ WHEEL) including but not limited to:

• Outreach to introduce Sonoma County businesses to programs and resources available to their employees that address the importance of early childhood education and family-friendly policies
• Manage the Chamber’s Family-Friendly Workplace Award Program, Work Life Initiative, to recognize organizations that implement family-friendly policies
• Track progress and data to be used in progress reports to funders

Manage the Mike Hauser Academy including but not limited to:

• Outreach and support to prospective and participating businesses
• Work with local schools to recruit and retain students
• Oversight and support of MHA teachers
• Student and family engagement/support
• Coordinate three-week program including orientation and graduation activities
• Develop a good working knowledge of the Chamber and its various programs
• Act as an ambassador of the Chamber’s programs and overarching mission
• Other duties as assigned by the CEO

Qualifications, Experience and Skills Required:

• Experienced knowledge of Windows, MS Office, Outlook and database management programs
• Excellent organizational, planning, and follow up skills
• Ability to manage priorities effectively and achieve time-sensitive goals
• Positive, service-oriented, professional demeanor
• Relationship building ability and experience
• Excellent communication skills (verbal / written) required
• B2B or transferrable sales skills
• A passion for Santa Rosa, Sonoma County, and supporting small business
• Must have current driver’s license and clear DMV record
• Event or program coordination experience desirable
• Bilingual English/Spanish skills desirable

Physical Demands:
The physical requirements of the job are for employees to talk, hear, bend/stoop, sit, and/or stand for up to 8 hours per day. Furthermore, the job requires employees to lift/carry/push or pull up to 50 pounds with or without assistance. Requirements also include the ability to conduct basic event set-up, not limited to pop-up tents, tables, and displays as well as transporting equipment and supplies using carts or dollies, with or without assistance.

Work Schedule:
This is a full-time exempt position, 5 days/week Monday through Friday, with some evenings. Flexibility of work-schedule/daily hours through the work week is allowable per current company guidelines.

Please submit your resume and cover letter through LinkedIn: https://www.linkedin.com/jobs/view/4119111533

Position
Job Title: Director of Business Development
Hours: Full Time – Exempt 
Reports to: VP, Marketing & Communications 
Salary: $80-90k annually, DOE

Position Summary:
The Director of Business Development will oversee the planning and execution of business development strategies and product development initiatives that will benefit our destination, visitor experience, and our membership partners. As an overall destination brand ambassador, this position is responsible for continuously fostering strong partnerships, working with local businesses, city, and county leaders, and presenting revenue producing opportunities that maintain and increase market share for Santa Rosa. This position is full-time exempt and on site, with travel and occasional evening and weekend work required.

Responsibilities:

• Grow demand and lead generation to positively impact room night production by presenting and helping to secure business opportunities for partners.
• Act as a liaison between clients and hospitality partners to ensure professional communication and quality customer service to help close business, improve retention, and keep repeat guests, groups, and events.
• Assist in the research and creation of new visitor experiences which support our tourism partners and business community.
• Host destination site visits and tours and plan FAM events for meeting planners and key industry contacts to generate travel to Santa Rosa.
• Travel and represent Santa Rosa at travel tradeshows, industry conferences, and partner events.
• Keep abreast of lodging and hospitality partner updates and changes within the business environment to identify opportunities.
• Serve on committees and attend workshops as a tourism liaison and destination ambassador.
• Collaborate with The VP of Marketing & Communications and third-party agencies to create and implement sales campaigns.
• Manage group sales advertising budget and advise CEO and VP of Marketing & Communications of opportunities to pursue.
• In coordination with the VP, Marketing & Communications, lead sales and market strategy meetings with stakeholders (bi-monthly or quarterly).
• Send monthly sales/business development recaps to hoteliers.
• Participate in regular visits and meetings with hospitality membership to ensure our organization is meeting their expectations, assisting with opportunities, and ensuring yearly renewal.
• Support processes and engagement in the creation of new business development opportunities, e.g., the creation of a Sports Authority or other visitor generating initiatives.
• Participate in chamber orientation meetings to assist in onboarding hospitality members, to assess their goals and expectations.
• Work closely with the Event & Community Engagement Manager to create and maintain a master event calendar based on historical, current, and anticipated groups/events, to proactively identify need periods and guide clients.
• Guide and manage the personnel and processes in servicing the needs of groups and events staying in our destination.
• Research and assess STR reports to provide recommendations for calendar planning of sales and marketing strategies, to impact need periods.
• Produce monthly reports documenting business development activities, lead generation, economic impact, and other sales related goals.
• Assist with the overall SRTBIA Work Plan annually.
• Create pre and post trip reports, document all sales activities in CRM system.
• Monthly highlight of successes and failures, to continue discussions on elevating the destination and analyzing opportunities.
• Participate in professional development opportunities to enhance job knowledge and performance.
• Guide and assist in the professional development of staff.
• Organize group sales for programs with fewer than 10 room nights by handling client correspondents, providing customer service, prospecting venues, producing bids and conducting site visits;
• Support the CEO and VP of Marketing & Communications with implementing a new strategic plan and key initiatives.
• Other duties as assigned.

Qualifications:

• Bachelor’s degree or qualifying experience
• Previous experience in sales or marketing for a Destination Marketing Organization or in the hospitality industry
• Strong knowledge of Santa Rosa and Sonoma County and their tourism attractions and features.

Knowledge, Skills & Attributes

• Proven experience as a sales manager 
• Skilled in project management 
• Computer savvy; proficient in MS Office, CRM software
• Outstanding communication and negotiation ability 
• Excellent organizational skills 
• A knack for problem-solving 
• Customer-service orientated 
• A team player with leadership skills 
• Manage multiple tasks effectively and have the ability to meet multiple deadlines 
• Have the ability to travel as needed to carry out the organization’s goals
• Must have a current driver’s license and clear DMV record

Physical Demands:
The physical requirements of the job are for employees to talk, hear, bend/stoop, sitting, and/or standing for up to 8 hours per day. Furthermore, the job requires employees to lift/carry/push or pull up to 50 pounds with or without assistance. Requirements also include the ability to conduct basic event set-up, not limited to pop-up tents, tables and displays as well as transporting equipment and supplies using carts or dollies, with or without assistance.

Wages & Benefits:
Pay dependent on experience and qualifications. Employer paid medical, life insurance, long term disability, 401k, and generous Paid Time Off policy.

How to Apply:
The Santa Rosa Metro Chamber encourages qualified candidates to submit a resume and cover letter to janellem@santarosametrochamber.com with “Director of Business Development” in the email subject line. Applications will be reviewed as received. The position will be open until filled.